Refund and Returns Policy

At Sea Ventus Poly Private Limited, customer satisfaction is our highest priority. We aim to provide you with quality electronics and gadgets that meet your expectations. However, if you are not fully satisfied with your purchase, we’re here to help with a simple and transparent Return and Refund Policy.


1. Eligibility for Returns

You can request a return or replacement if:

  • The product is defective, damaged, or not functioning as described.

  • You have received the wrong product or model.

  • The item is unused, uninstalled, and in its original packaging with all tags, labels, manuals, and accessories intact.

  • The return request is made within 7 days of delivery.

Note: Returns are not accepted for products that are damaged due to customer mishandling, physical damage after delivery, or unauthorized repair attempts.


2. Non-Returnable Items

Certain products are not eligible for return due to their nature:

  • Products with tampered or missing serial numbers.

  • Items that show signs of wear, damage, or installation.

  • Personal care electronics (e.g., trimmers, shavers, earphones) once unsealed.

  • Software, digital products, and gift cards.

Please check the product description for specific return exceptions before placing your order.


3. Return Process

To initiate a return:

  1. Contact our support team at support@seaventuspoly.com or call us at +91 9XXXXXXXXX within 7 days of delivery.

  2. Provide your order number, reason for return, and clear images or videos of the product (if damaged or defective).

  3. Our team will review your request and share the return shipping details or pickup schedule.

  4. Once the product is received and inspected, we’ll notify you of the approval or rejection of your return.

Products must be shipped back in their original packaging to avoid damage during transit.




4. Refunds

Once your return is approved:

  • Refunds will be processed within 7–10 business days after inspection.

  • Refunds will be made to your original method of payment (credit card, UPI, wallet, etc.).

  • In case of COD orders, refunds will be processed via bank transfer or store credit.

Please note that shipping and handling charges are non-refundable unless the return is due to a wrong or defective product.




5. Replacement Policy

If your product is found defective or damaged during delivery, we will provide a replacement for the same product (subject to availability).
If the replacement product is not available, a full refund will be issued instead.


6. Cancellation Policy

  • Orders can be cancelled within 12 hours of purchase or before dispatch.

  • Once the product is shipped, the order cannot be cancelled.

  • Refund for cancelled orders will be processed within 5–7 business days to the original payment method.


7. Contact Information

For any questions or assistance related to returns or refunds, please contact:

Sea Ventus Poly Private Limited
📧 Email: support@seaventuspoly.com
📞 Phone: +91 9XXXXXXXXX
🏢 Address: 2nd Floor, [Building Name], [Street / Area], [City], [State] – [PIN Code]


8. Important Notes

  • Sea Ventus Poly Private Limited reserves the right to reject a return request if the product does not meet the eligibility criteria.

  • Products damaged due to improper use, physical breakage, or unauthorized repairs will not be covered under return or refund.

  • This policy is subject to change without prior notice; please review it periodically on our website.